Summary

This review discusses the principles of incident analysis and management, and explores how best to put these to productive use on a mine. Topics covered include IT incident management, health and safety, and industry practices. Links to incident management software and consultants are also given.

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INTRODUCTION

To save money and save lives on your mine, practice incident analysis and management. I learnt the principles in the context of health and safety. Now I see the computer industry makes extensive use of the principles simply to provide better service.

On a well-run mine, the incident analysis and management function is under the health and safety department. And so it should be if the objective is to save limbs and lives. But maybe the mine's Information Technology (IT) department should have their own program to save money and time.

Hence in this review we take a look at the principles of incident analysis and management, and explore how best to put these to productive use on a mine where money and lives are both important.